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Terms and Conditions for The Aces Pet & Working Dog Supplies
Last Updated: 10/04/2025
Welcome to The Aces Pet & Working Dog Supplies. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, you agree to these terms and conditions. If you do not agree, please do not use our services.
2. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that the information is error-free. Prices and availability are subject to change without notice.
3. Ordering Process
To place an order, you must provide accurate and complete information. By submitting an order, you agree to pay for the products selected. You will receive an order confirmation via email.
4. Payment
We accept various payment methods, including credit cards and other electronic payment options. All payments are processed securely.
5. Shipping and Delivery
We offer shipping options as detailed on our website. Delivery times may vary based on location and availability. We are not responsible for delays caused by third-party carriers. All Shipping for Raw Dog food must use next day courier delivery at checkout, unless using our local delivery service every wednesday.
All Raw food deliveries can not be taken back to the depot so please ensure someone is present to accept delivery before placing your order.
6. Returns and Refunds
If you are not satisfied with your purchase (apart from Raw Food), you may return it within 14 days of receipt for a refund or exchange, provided the item is unused and in its original packaging. Please refer to our Return Policy for more details.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
The Aces Pet & Working Dog Supplies shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.
9. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be resolved in the courts of the United Kingdom
10. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the new terms.
11. Contact Information
If you have any questions about these terms and conditions, please contact us at PetsuppliesAces@gmail.com.
Return and Refund Policy for The Aces Pet & Working Dog Supplies
Last Updated: 10th April 2025
At The Aces Pet & Working Dog Supplies, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.
1. Return Eligibility
- You may return most new, unopened items within 14 days of delivery for a full refund or exchange.
- To be eligible for a return, items must be in their original packaging and condition, with all tags and labels attached.
- Certain items, such as perishable goods (Raw pet food, and Raw natural treats) or personalized products, are not be eligible for return.
2. Return Process
- To initiate a return, please contact our customer service team at PetsuppliesAces@gmail.com to obtain a Return Authorisation (RA) number.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Once you receive your RA number, securely package the item(s) and include a copy of your original invoice.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service to ensure they are returned safely.
4. Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
- Please note that shipping costs are non-refundable.
5. Exchanges
- If you would like to exchange an item for a different size or product, please follow the return process above and place a new order for the desired item.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
- If you have any questions or need assistance with your return, please contact our customer service team at PetsuppliesAces@gmail.com.
Thank you for shopping with The Aces Pet & Working Dog Supplies! We appreciate your business and are here to help.
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